Your Privacy Is Our
Top Priority

Types of Information Collected

During registration and use of services at bdbdee, we may collect the following types of information:

• Identity Information: Full name, date of birth, national ID or passport number (for identity verification).
• Contact Information: Email address and mobile number.
• Financial Information: bKash, Nagad, Rocket, Upay, or bank account details — used solely for processing transactions.
• Account Information: Username, password (stored in encrypted form), account balance, and transaction history.
• Device and Technical Information: IP address, browser type, operating system, cookie data, and session logs.
• Usage Information: Game history, bet amounts, login times, time spent on the platform, and preferred game categories.
• Communication Logs: Records of your conversations with our support team via live chat or email.

Purpose of Data Collection

We use your personal information only for the following lawful purposes:

• Account registration, identity verification, and age confirmation (21 years or older).
• To complete deposits, withdrawals, and other financial transactions.
• To provide bonuses, promotions, and VIP benefits.
• To ensure platform security and prevent fraud.
• To provide customer support and resolve complaints.
• To fulfil legal obligations and ensure responsible gaming.
• To improve the quality of platform services and provide a personalised experience.
• To contact you about relevant offers and updates, based on your consent.

Sharing Information with Third Parties

bdbdee never sells your personal information or provides it to third parties without authorisation. However, information may be shared on a limited basis in the following circumstances:

• Payment Processors: The minimum necessary information is shared with bKash, Nagad, Rocket, Upay, and banking service providers to complete transactions.
• Technology Service Providers: Contracted technology partners who operate the platform, bound by strict confidentiality agreements.
• Legal Authorities: To relevant authorities in the case of a valid court order or legal obligation.
• Fraud Prevention: Relevant information in the investigation of a security breach or suspicious activity.

Outside of the above cases, your information is not shared with any advertisers, data brokers, or unrelated third parties.

Data Security Measures

To ensure the security of your information, bdbdee follows industry-standard technology and procedures:

• SSL/TLS Encryption: All data transfers between the platform and users are secured with 256-bit SSL encryption.
• Password Hashing: Your password is never stored in plain text — strong cryptographic hashing is used.
• Firewall and Intrusion Detection Systems: Automated security measures to block unauthorised access.
• Restricted Access: Among our staff, only authorised individuals can access information on a need-to-know basis.
• Regular Security Testing: Our systems undergo regular security audits and vulnerability assessments.
• Data Backup: Your data is backed up regularly so that no information is lost due to any technical issue.

Cookie Policy

The bdbdee platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device, used for the following purposes:

• Essential Cookies: To maintain login sessions and ensure the core functionality of the platform.
• Performance Cookies: To understand how users interact with the platform, helping us improve our services.
• Preference Cookies: To remember your language preference and other settings.

You can control or disable cookies from your browser settings, though this may limit some platform functionality.

Data Retention Period

We retain your personal information only for as long as necessary:

• All account data is retained while your account remains active.
• After account closure, financial transaction records may be retained for a defined period to fulfil legal obligations.
• Some information may be retained for an extended period for fraud prevention and security purposes.
• After the defined period, information is securely deleted or anonymised.

Your Rights

You have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you and to receive a copy.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (except where subject to legal obligations).
• Right to Restriction of Processing: The right to request restriction of processing of your information in certain circumstances.
• Right to Withdraw Consent: The right to withdraw consent at any time where processing is based on consent.
• Right to Complain: The right to raise a complaint about how your information is being handled.

To exercise these rights, contact our support team via 24/7 live chat or email.

Privacy of Minors

bdbdee strictly prohibits use of the platform by anyone under the age of 21. We do not knowingly collect personal information from any minor. An age verification process is followed at the time of registration.

If we become aware that information from a minor has been collected inadvertently, we will immediately close that account and delete the associated information.

Policy Changes

bdbdee reserves the right to update this Privacy Policy at any time. If any significant changes are made, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification to your registered email address where applicable.
• By accessing the platform after any changes, you will be considered to have automatically agreed to the updated policy.

It is recommended that you review this policy regularly.

Responsible Gaming and Data Use

We analyse your account usage data to identify potentially problematic gaming behaviour. This is part of our responsible gaming commitment. If we notice suspicious patterns, we may contact you or, where necessary, place restrictions on your account. To learn more about responsible gaming, visit our Responsible Gaming page.